Shipping Policy
Regarding potential delivery delay due to the impact of COVID -19.
How Much Does Ship Cost?
Shipping is free within the continental United States for every product we carry. However, there are a few places that are prohibitively expensive to ship to. In those cases we might need to make an exception, but we’ll try to make it work.
When Will My Order Ship?
If an item is in stock it will ship within 1 business day. We will send you a notification as soon as your product ships. It will include a tracking number so you have something to constantly refresh while you’re waiting for your gear to arrive.
Can I Cancel My Order Before It Ships?
Yes, you can cancel your order before it ships. The only exception is special order items which cannot be cancelled after the order has been placed.
We process orders between Monday and Friday. Orders will be processed within 3 business days of ordering and shipped the next day after the processing day. Please note that we don’t ship on weekends.
Countries We can ship to:
Absolutely, we can ship all over the world.
United States is our main customer, besides of this country, we have the customers from Canada, United Kingdom, Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Hong Kong, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden etc.
The approximate shipping time accords to each country:
United States: You can expect your package to arrive in 7-10 working days.
Others: 10-20 working days.
*Please note that these are estimated delivery times only, therefore SUPERPATAPET is not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Regarding potential delivery delay due to the impact of COVID -19